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Effective Date: June 1, 2025   |   Last Updated: June 2025
This policy governs robmartinappliancerepair.com and all communications from Rob & Martin Appliance Repair.

1. Privacy Policy

At Rob & Martin Appliance Repair (“we,” “us,” or “our”), we are committed to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, contact forms, SMS communications, and service interactions.

By using our website or services, or by submitting information through any of our forms or SMS opt-ins, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1a. Information We Collect

We collect information that you voluntarily provide to us, as well as certain information automatically collected when you visit our website. This may include:

Personally Identifiable Information (PII):

• Full name
• Phone number (including SMS opt-in consent records)
• Email address
• Home or service address / zip code
• Appliance type and service details you share with us

Automatically Collected Information:

• Browser type and version
• Device type (desktop, mobile, tablet)
• IP address (used only for security and analytics, not stored long-term)
• Pages visited and time spent on the site
• Referring website or search engine

How Information Is Collected:

• When you fill out our contact or service request form
• When you call or email us directly
• When you opt in to SMS communications
• When you interact with our website (via standard web analytics tools)
• During service delivery when you provide additional information to our technicians

1b. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• Responding to service requests and scheduling appliance repair appointments
• Sending appointment confirmations, reminders, and follow-up communications (phone, email, or SMS where you have opted in)
• Processing payments and managing customer accounts
• Improving our website, services, and customer experience
• Complying with legal obligations or responding to lawful government requests
• Preventing fraud and protecting the security of our customers and business

We do not use your information for automated decision-making, profiling, or targeted advertising.

1c. Sharing and Disclosure of Information

We respect your privacy. We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email delivery, web hosting, form processing via Web3Forms), provided they agree to keep your information confidential and use it only to provide services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation.
• Business Protection: We may disclose information to protect the rights, property, or safety of Rob & Martin Appliance Repair, our customers, or others.

🔒 SMS Privacy: SMS opt-in data and phone numbers collected for SMS communications are never shared with any third party or affiliate for marketing purposes, under any circumstances.

1d. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly (e.g., form submission, page navigation).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., which pages are visited most). We may use tools such as Google Analytics for this purpose. Data collected is anonymous and aggregated.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies to track you across other websites or to serve you targeted advertisements.

1e. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Limited access to personal data (only those who need it to perform their job)
• Use of reputable third-party services with their own security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. By using our website and services, you acknowledge and accept this inherent risk.

1f. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of our service relationship and any follow-up communications, and as required to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

SMS opt-in records are retained for as long as you remain opted in, and for a reasonable period thereafter as required to document consent in accordance with applicable regulations.

1g. California Consumer Privacy Act (CCPA / CPRA) Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and any third parties with whom it has been shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale: We do not sell personal information. You do not need to take any action to opt out of a sale.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny services, charge different prices, or provide a different level of service based on your exercise of these rights.
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those necessary to provide our services.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to verified requests within 45 days as required by law.

1h. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we may have collected information from a child, please contact us immediately.

1i. Third-Party Links

Our website may contain links to third-party websites, such as our Facebook business page. These sites are governed by their own privacy policies, and we have no control over their content or data practices. We encourage you to review the privacy policy of any third-party site you visit. We are not responsible for the privacy practices or content of external websites.

2. SMS Terms of Service

By opting into SMS notifications through our website contact form or any other medium, you agree to receive text messages from Rob & Martin Appliance Repair. These messages relate to your appliance repair service, including appointment scheduling, confirmations, and service follow-ups.

Message frequency varies. Message and data rates may apply. Text HELP for help. Reply STOP at any time to opt out.

2a. Opt-In Disclosure

By opting into SMS, you expressly acknowledge and agree to the following:

• You consent to receive SMS text messages from Rob & Martin Appliance Repair at the phone number you provided
• Your consent to receive SMS is not a condition of purchasing any goods or services from us
• Message & data rates may apply depending on your mobile carrier and plan
• Message frequency may vary based on your service needs
• You may opt out at any time by replying STOP to any message
• You may request help by replying HELP or by contacting us at robmartinappliancerepair.com/contact
• SMS opt-in information is never shared with third parties for marketing purposes

2b. TCPA Compliance

Our SMS communications comply with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending any automated or marketing-related text messages. By submitting our contact form with your phone number and agreeing to receive SMS communications, you provide this express consent.

2c. HELP and STOP Messages

3. Website Disclaimer

The information provided on this website is for general informational purposes only. While we make every effort to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

Any service information, pricing estimates, or timeframes described on this site are general in nature and may vary based on the specific appliance, location, and nature of the repair. A final assessment is only possible after a technician inspects the appliance in person.

Rob & Martin Appliance Repair reserves the right to modify, update, or discontinue any part of this website at any time without notice.

4. Limitation of Liability

To the fullest extent permitted by applicable law, Rob & Martin Appliance Repair, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of, or inability to use, our website
• Any errors, omissions, or inaccuracies in website content
• Unauthorized access to or alteration of your data transmissions
• Any third-party conduct or content linked from our website

Our total liability to you for any claim arising out of or relating to this website or our services shall not exceed the amount you paid us for the specific service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

5. Changes to This Policy

We reserve the right to update or modify this Privacy Policy and Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of our website and contact us to request deletion of your personal information.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, SMS Terms, or your personal information, please contact us:

We will respond to all privacy-related requests within 45 days of receipt, as required by California law.

This Privacy Policy & Terms of Service applies exclusively to Rob & Martin Appliance Repair and covers all information collected through robmartinappliancerepair.com and associated communications channels.

© 2025 Rob & Martin Appliance Repair. All Rights Reserved.

© 2025 Rob & Martin Appliance Repair. All Rights Reserved. | Serving Torrance, Orange County, South Bay & Los Angeles | Licensed & Insured  |  Privacy Policy